All items are shipped from our Owasso, OK USA location. We ship orders as fast as possible, mostly in 2-7 business days but the holidays it could take longer.

Please note delivery estimates are from time of shipping not time of order.
If an order tracks as delivered but is not received please contact the shipping carrier directly. Once an order leaves our warehouse it is in the hands of the shipping carrier and out of our control. Please make sure you are shipping to a secure location to prevent lost or stolen packages. This and That Candles and More is not responsible for and will not reship or refund orders that track as delivered. If your order tracks as delivered but is not received, you must contact the shipping carrier directly to resolve any delivery issues. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order.

Please note the shipping times estimated at checkout are from time of shipping not time of order and are not guaranteed by This and That Candles and More as items are shipped by USPS and FedEx. This and That Candles and More is not liable for items damaged in transit but is able to replace any items damaged.

If you need your item faster please do not choose free shipping at checkout but a faster shipping method. If you choose free shipping we will ship your order in the most economical way possible. In most cases this is via USPS First Class Mail which can take anywhere from 2-7 days or more to arrive, depending on the destination. Both USPS and FedEx can experience unforeseeable delays. Please keep this in mind when placing holiday or time sensitive orders.

Any free shipping option is valid on US standard shipping only for the contiguous US (islands, AK, and HI are excluded) and does not apply to international orders. We advise using FedEx as your shipping option.

USPS International First Class Mail is the least expensive and SLOWEST shipping option for international orders. Orders shipped USPS International First Class can take over a month to arrive and are not able to be tracked once they leave the US. We highly recommend an upgraded shipping option for international orders. If you have any issues with the delivery of your international order please contact the shipping company directly for assistance. Each customer is responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the US.

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. Once an item is shipped the shipping address cannot be changed and a new order must be created. If an item is lost in the mail and cannot be delivered, a new order must be made. This and That Candles and More is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and or file any claims with that shipping company so the item can arrive safely to them. Once it leaves our facility we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.